![]() ![]() It is your responsibility as the product owner to regularly examine the product to determine the need for service or replacement. Redshift Sports advises that a qualified individual examine the product for signs of damage at least once a year. ![]() This warranty does not cover "normal wear and tear" of the product. This warranty does not cover Redshift components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes or impact damage, abuse of the product, modification of the product, misuse such as circumstances in which the product has been subjected to forces or loads beyond its design, or other conditions deemed abnormal or excessive by Redshift Sports LLC. Redshift Sports maximum liability will be the original purchase price of the product submitted for warranty coverage. Such components are covered by the warranties (if any) offered by the manufacturers of those parts. This limited warranty does not apply to components or other items attached to Redshift products, such as bike computers or the bike frame itself. Redshift Sports is not liable for incidental or consequential damages to non-Redshift products/components. ![]() Warranty claims that are processed through an authorized Redshift Sports dealer or distributor must be approved by Redshift prior to replacement.Īt their discretion, Redshift Sports will either repair the defective product at no charge, replace the defective product with either a new product or a functional equivalent product of the same model (or an equivalent model if an identical model is unavailable) or credit an amount towards the purchase of a new product. If purchased from a shop or distributor, please contact them directly and they will communicate with us regarding the warranty claim. This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). Redshift is not responsible for lost packages so we highly recommend using a shipping service with tracking. Redshift will perform an inspection upon receipt of a returned item and reserves the right to lower or refuse a refund if the product has been damaged or misused (normal wear and tear is accepted). You must return the entirety of the product to receive a full refund. The refund will go back to the original payment method. Redshift will accept returns and exchanges of products purchased via our website within 90 days of when the product is shipped for a full product refund. ![]() If you purchased from Redshift via Amazon contact us at and we can help you out. Please contact the store you purchased from to coordinate a return. Please fill out the form on our contact us page or email us directly at To return products purchased via a 3rd party retailer. To return products purchased via our website. This does not cover normal wear and tear, battery degradation, or damage from abuse/misuse. NOTE: The Arclight Pedals (pedals and lights) have a limited 1 year warranty on all manufacturing defects. If you receive a defective product, please let us know right away! For details about our warranty, see below. We’re darn proud of our engineering and build quality, and we stand by our products. Please contact us to see what return shipping options are available for your location. We also offer free return shipping within the US, UK, EU, and CAN! Customers in countries outside the US, UK, EU, and CAN who wish to exchange or return a product are responsible for shipping the product to our office in the US and covering those costs. For customers outside those areas, we offer USPS and DHL shipping options. Free Shipping, Free Returns/Exchanges.We ship all products that are purchased through our website for free to customers in the US, EU (excluding Sweden), UK, and CAN. 90 Day Risk Free Trial.Products purchased via our website can be returned within 90 days for a full product refund, no questions asked. That's why you're covered with our 360 degree Ride Guarantee. If you are unsatisfied with any Redshift product, we want to make it right. ![]()
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