![]() ![]() The Lodge – our Log Cabin Event Center perfect for Receptions, Reunions, and Retreats.The Dell – Class A and Super C Motorcoach Sites at Hidden Mountain East.East Cottages – 1-5 bedroom Farmhouse Cottages in a quaint setting near our office.East Villas – 2-3 bedroom Mountaintop Villas overlooking the Smokies and resort.East Cabins – 1-14 bedroom Fully Equipped Log Cabins in a neighborhood setting.24-Hour Onsite Office (closed Christmas Day & Easter Sunday) and Onsite Resort Amenities.Hidden Mountain East is a gated resort community easily located only ½ mile past The Apple Barn & Cider Mill, less than 5 minutes from Tanger Outlets at Five Oaks & near hundreds of other attractions, restaurants, and shops. Please see rental policies for more information This cabin does provide a water filter system. Enjoy hardwood and tile flooring, Old Hickory furnishings and a fishing dock on the lake at On Golden Pond.įireplaces are operational from October 1 – April 30ĭue to location outside the city limits, this cabin uses well water. It is elderly friendly, with a full bath in the master with optional grab-bars. If your kids are feeling a little too relaxed, there are board games, fishing in the lake, DVD movies and a pool table to keep them busy. Whether you are drinking your morning coffee on the deck, watching the playful ducks in the water, fishing with the kids on the dock or just relaxing reading a good book, you will find there is nothing better for the soul than a quiet mountain lake in the woods to rejuvenate your spirit. We are refunding 1/2 night stay to the credit card we have on file.Peaceful and secluded, 5224, On Golden Pond, sits among the pines and dogwoods on a small tranquil lake where time almost stands still. We do our best to address maintenance issues quickly and directly with our guests. I am so sorry that this wasn't corrected earlier in your stay. Our maintenance technician wasn't able to find an issue with the foosball table, and he had to defer the leak to the appropriate tech on Monday. We replaced the pool tips and we have contacted the owner of the unit about replacing the television. On 3/31, I have a record of another work order placed by the TA showing the first 2 items plus the leak and broken pool tips. We asked what was wrong with the foosball table, and they weren't sure. We do not have record of a leak on this day. Our records show that your TA called to report an issue with the foosball table and an outdoor TV not working on 3/30. After researching your stay, I believe we had some miscommunication with your Travel Agent. I would like to respond to you personally, but we don't have your email address or phone number on file. I sincerely apologize for any miscommunication and lack of communication from our office. Hello, Thank you for letting us know these issues. On a positive note, the young lady that checked us in was super nice. My review would have been different if a manager would have at least contacted us or aced concerned about the problems. Also, I’m a pretty positive person, and this is my first negative review on trip advisor. It was beautiful, but not well taken care of and my family was disappointed in what we got. They have not called us yet, but I plan to keep calling them. We never heard from a manager and we called the morning we needed to leave to talk to a manager and were told they weren’t in today, but they would call. Our agent then asked that we get a refund for at least 1 night bc of all of the problems and were told that a manager would contact us. Our travel agent notified management on 2 occasions and it was never fixed. ![]() The foosball table didn’t work, the pool sticks didn’t have tips and the tv over the hot tub didn’t work. So, we took it upon ourselves not to use the master bath or bathroom, which was a disappointment to the kids who wanted to soak in the big tub. ![]() We called to let them know and were told they would have to fix it on Monday. We left for the day and when we got back it was still leaking. ![]() My husband thought it may be coming from the master bedroom toilet so he turned off the water and asked them to come take a look. The first night water began dripping from the vent in the bathroom downstairs and down the wall. We actually booked Down by the Water cabin through our travel agent. ![]()
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